Call Center 02 689 8999 (Auto)

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F.A.Q.

  • Q: How long does it take for the delivery?
  • A: Thailand Post:
    Registered: 3-4 business days
    EMS: 1-2 business days
    IJ messenger: 1-2 business days

  • Q: Where can I track the process?
  • A: Customer can check the products at ThailandPost

  • Q: Where can I make queries about the products and services?
  • A: IJ Facebook I.J fan page https://www.facebook.com/IJSIAMFP

  • Q: Where can I buy IJ papers?
  • A: At leading department stores including B2S, Office Mate, Makro, Lotus, Big C, Powerbuy, The Mall, and Tokyu

  • Q: Can I pick up at the company?
  • A: Customers can pick up products at the company during business hours (Mon-Fri, from 9am-6pm.)

  • Q: How can I make a payment?
  • A: Bank transfer, credit card, PayPal, cash on delivery

  • Q: What is the difference between ‘Photo paper’ and ‘Glossy Paper’?
  • A: Although it’s the paper which is designed for general photo printing, but it’s different from others in quality and price

  • Q: After printing is finished, is the sticker able to be used immediately?
  • A: As the sticker is PVC, therefore the sticker should be left to dry after each printing

  • Q: Which model should be used for printing double-sided inkjet paper?
  • A: IJ120D is the special coated paper for printing double-sided

  • Q: What is multi-function paper?
  • A: It is the paper that can be printed for both inkjet and laser but the quality of Inkjet would be slightly dropped. Customers can also use multi-function paper with photocopy machine

  • Q: Which side of Tattoo paper should be used?
  • A: For tattoo paper, it is recommended to print on the white side.

  • Q: What are feeding specification of Inkjet paper for each printer?
  • A: Printing model:
    Cannon can feed paper between 70-280 grams.
    EPSON can feed paper between 70-280 grams.
    HP can feed paper between 70-200 grams. For Home inkjet, all in one and 260 grams for Photo inkjet.
    Brother can feed paper between 70-220 grams.

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